Once Human Admits False Bans — and Promises 24-Hour Appeal Responses
The developer says September 17 false bans were reversed within an hour. Appeals carry a 24-hour response promise; compensation details remain unspecified.
An anti-cheat detection error wrongly banned some Once Human players after September 17 maintenance, the developer says. Its September 23 Fair Play notice reports that those bans were lifted within one hour and all affected players subsequently received compensation.
The notice does not identify the compensation contents, the number of mistaken bans or the affected platforms. This is an account of the September 17 incident, not confirmation that every account reporting a restriction today has been restored.
For a ban you believe is wrong, the developer directs players to the official appeal channel and promises a response within 24 hours. That is a commitment to reply, not a guaranteed deadline for completing the investigation or restoring access.
The team also promises to improve its wrongful-ban compensation plan. It gives no revised reward details or start date for that change, so there is no confirmed package to claim from this announcement.
Compensation for damage caused by cheaters is a separate program. The developer acknowledges that its detection does not cover every situation. If you believe that compensation is missing, contact official customer service with match information, the specific time and the impact you experienced.
Keep the request specific: use an appeal to challenge an account ban, or provide match evidence when seeking compensation for cheating-related losses. The notice does not establish that those two problems share the same resolution process.