NC is sending all AION 2 players a free bound Customization Voucher after requests for more ways to adjust skins in the Closet. The useful detail is simple: press ESC, open Closet, and use that menu to customize a skin.

This is a skin-customization gift. The announcement does not describe it as a character appearance reset, a free outfit, or an unlock for every cosmetic. Keep the promise tied to the item NC actually named: Customization Voucher (Bound).

The notice says the gift is for all players. It does not list a numerical quantity, a claim deadline, or the steps for receiving it. Those details should not be filled in from an older reward campaign just because the item name looks familiar.

The confirmed reward and the missing claim details

The Closet instruction establishes where the voucher is meant to be used, not where it will arrive. NC's short post does not confirm whether players should expect mail, a separate claim screen, or another delivery route.

That distinction matters if you log in and cannot find the reward immediately. The announcement confirms a gift is being sent; it does not give a delivery time or a troubleshooting procedure. There is also no published expiry in this notice to justify a claim-it-tonight warning.

For now, treat this as a small cosmetic benefit rather than a progression reward. Open ESC > Closet if you want to adjust a skin, and wait for confirmed distribution details before following any claimed redemption shortcut. There is no reason to spend resources based on instructions the announcement never gave.